Published: 17/02/2021, 12:00

Tell us what you think! Rubix Customer Satisfaction Survey 2021 arrives on 24th February

 

Keep an eye on your inbox this February, as our annual Customer Satisfaction Survey is being sent out on the 24th February! This is the third annual Customer Satisfaction Survey conducted across the Rubix group and has been implemented to help us better understand our customers, your needs, and how we are performing against those needs.

One of our key objectives at the core of our business is: Always put the Voice of the Customer at the heart of the business. Since the completion of the 2020 survey, we put in place action plans and the following set of customer promises:

 1. We promise we’ll deliver what you order on time and in full whenever possible – if we can’t we’ll let you know in good time and provide a solution.

2. We’ll communicate with you more often to make sure you always know the name of your key contact.

3. We’ll improve our e-procurement platforms and website to make it easier for you to trade with us.

4. We promise to respond to your enquiries/quotes quicker and then manage and track your order keeping you updated throughout.

5. We’ll work with you to ensure you know our range of specialist value added services and the benefits they can bring to you and your customers.

Whilst we continually monitor and measure these promises and our action plans, the annual customer survey provides us with a clear benchmark and this year’s survey is being sent to over twenty thousand customers.

You may already have received an email about the forthcoming Customer Satisfaction Survey and we’ll certainly send you a few well timed reminders after the Survey is sent out on the 24th February, giving you plenty of time to respond before it closes in March. We’ll be analysing the results throughout April and May, adapting and developing the customer promises and communicating them to you all in July, along with our action plan.

This year we have made some changes to the survey to help make it easier for you to complete. The Customer Satisfaction Survey now includes a bar to indicate how far along you are in the survey, as well as a colour coded scale to make scoring easier. The survey should take 10 – 15 minutes to complete.

Our response rate to previous Customer Satisfaction Surveys has been good and we wholeheartedly appreciate the time taken by all respondents. As a thank you, every participant will be entered into a prize draw to win £250 for a charity of your choice. Even if you aren’t a winner, all the information we collect will enable us to improve our services to you and our product ranges even more, so there’s still a good incentive!

So, this February, be sure to check your inbox and tell us what you think of our products, services and specialist teams.